Delivery & Returns
It is our aim to despatch your goods within 7-10 days of ordering. You will receive a confirmation of your order from our website. If there are any problems with despatch due to stock or unforeseen circumstances you will be contacted immediately with an estimated delivery time.
Small items for example Skipping ropes, dog toys, parrot perches will be sent via Royal Mail. These items will take 2-3 days to reach you and will be delivered by Recorded Post. You will need to sign for your parcel. If you are not at home the Post Office will leave a card for you to arrange collection. Cost for these items to be sent to you will be £5.50. Items can be sent abroad but a postage quote will have to be obtained. These will be sent using Airway Post or a courier. If there is going to be any delay in despatching goods you will be informed.
Large items and hanks of rope will be sent by courier, the cost of the courier will be from £15.00 depending on the size and weight of your order. If you are ordering a coil of rope that needs to be delivered on a pallet you will need to have access at home for a palletiser to deliver the pallet to a convenient place. A gravel driveway will also need to be noted.
None UK delivery prices are given were we have available prices. If a shipping price is not shown then you will need to contact us for a shipping estimate.
Please check all items immediately upon arrival. We cannot refund or accept any returns for cut lengths of rope, custom orders and orders including specialized work due to their custom made nature. Please view Rope Information to help you chose the size, type and length of rope you require. With the exception of faulty goods, return postage cannot be refunded and we will not give any refunds until the goods have been received by us. There will be a charge for any collections and redeliveries that need to be made. If you need to return a small item then please use registered post as we cannot be responsible for goods that do not reach us. This guarantee is in addition to your statutory rights, which remain unaffected.
All returns should be sent to:
The Master Ropemakers Ltd,
Kent ME4 4TG